Volume : 1, Issue : 6, November - 2012

Awareness and training in E–Government

Ritesh P. Lakhtaria, Dr. Dhaval R. Kathiriya

Abstract :

eGovernance goes a step further. Many have called it the second stage of eGovernment. Advances in Information and Communication technologies (ICT) are providing technical capability to provide efficient on–line eServices. Both western and third world countries are recognizing the importance of efficiency and accountability in government. eGovernement is changing the service process itself. Long waits are being replaced by on–line services and paper documents are being replaced by digital documents. Customers can access these from the comfort of their homes. However, for any sector to provide efficient services training is of utmost important. Unfortunately training has traditionally been ignored and it is assumed employees somehow will learn needed skills by themselves. This has lead to uneven expertise across employees performing similar job. We propose three levels of skills that employees must be trained for depending on the services they are performing and propose steps to achieve them. eGovernance involves actual citizen participation in government decision making.