Volume : 2, Issue : 1, January - 2013

TQM : An Emerging Necessity for Small Scale Industry Sector

Dr. Sukhwinder Singh Jolly

Abstract :

Total Quality Management (TQM) involves continuous improvement of the production of goods and services aimed, at increasing customer satisfaction. It is a corporate management philosophy which recognizes that customer needs and business goals are inseparable. The benefits of a TQM are improvement of quality, reduction of the costs of poor quality, and the ability to compete more effectively. There is a misconception among Indian small scale industry entrepreneurs that TQM and ISO certification are needed for large scale units and it is an unnecessary expenditure. As the process of liberalization and globalization has affected the Indian SSI sector, the implementation of TQM in this sector is the best solution for their survival. The concept of TQM shall be the new mantra to compete with large scale units and multi national companies.