Volume : 5, Issue : 3, March - 2016

Self Service Technology & E banking: Growing Relevance and Benefits

Dr. Mishra Kushendra, Mishra Abhishek

Abstract :

<p>&nbsp;If we look at present scenario E banking is the need of hour because E banking is playing very vital role in customer satisfaction and reduction of time in work as well as time in managing things at the present location. In 1990 decade banks were realize that the can advertise their services and provide better satisfaction to their customer by the use of World Wide Web.For the great career of any Banks and organization it is quite necessary to implement of self service technology and electronic media. In this research paper I have tried my level best to focus on as to why it is beneficial and the response of customer regarding e banking and self service technology. An effort has been made to discuss the implementation of technology and electronics in the banking sector and what is the response of account holder regarding kisco and e banking. Techniques are employed just to help out the customers for their betterment to reduction of time and get better work place without human traffic. In this paper the data which are used are bothprimary and secondary in nature. Sources are: Questionnaire News article, hand books, journals, text book, Gazette as well as internet.This research paper considers the benefits of E banking as well as implementation of self service technology in bank. This paper examines the response of customer regarding E banking and self service technology such as ATM, Kisco. It also helps in understanding the present situations of customer and their arousing needs. Thus, providing E banking and self service machine like ATM and Kiscos are beneficial not only for account holder but also for bank for reduction of their work and over traffic in their anch. So we can say that both customer and banks are satisfied with the implementation of technology in banks.</p>