Volume : 6, Issue : 1, January - 2017
AN ASSESSMENT OF SATISFACTION OF FAMILY MEMBERS OF PATIENTS ADMITTED IN THE INTENSIVE CARE UNIT
Dr Desiraju Vivekanand, Dr K Gowtham Kumar Reddy, Dr Manish S Honwad
Abstract :
<p> <span style="font-family: "Times New Roman", serif; font-size: 10pt; text-align: justify;">The aims and objectives of this observational study were to assess the satisfaction levels of, and factors affecting satisfaction of family members of patients admitted to Intensive Care Units (ICUs). </span><span style="font-family: "Times New Roman", serif; font-size: 10pt; text-align: justify;"> </span><span style="font-family: "Times New Roman", serif; font-size: 10pt; text-align: justify;"> </span></p> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;text-align: justify;line-height:normal"><b><u><span style="font-size:10.0pt;font-family:"Times New Roman",serif">Materials and methods</span></u></b><span style="font-size:10.0pt;font-family:"Times New Roman",serif"> : Family members of 364 patients admitted to an ICU of a tertiary care teaching hospital were given the 24 item validated FS-ICU questionnaire on discharge or death of the patient. Patient and family member data were recorded. The Family Satisfaction (FS ICU) Score was calculated. A Performance-Importance Grid evaluation was done based on the responses.<o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;text-align: justify;line-height:normal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif"> <b><u>Results</u></b> : The Overall Family Satisfaction score (maximum of 100) was 70.82 ± 17.12 . None of the patient and family member related factors were significantly associated with the FS Scores. Performance-importance grid analysis revealed items falling into the “high priority for improvement” were those relating to communication and management of patient symptoms. Items scoring poorly were: support provided during decision making, frequency of nurse communication and atmosphere of the ICU waiting room. <o:p></o:p></span></p>
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Dr Desiraju Vivekanand, Dr K Gowtham Kumar Reddy, Dr Manish S Honwad, AN ASSESSMENT OF SATISFACTION OF FAMILY MEMBERS OF PATIENTS ADMITTED IN THE INTENSIVE CARE UNIT, GLOBAL JOURNAL FOR RESEARCH ANALYSIS : Volume-6, Issue-1, January‾2017