Volume : 6, Issue : 4, April - 2017

Exploring the influencing factors of QoE for Cloud Services

Chi Wen Chang

Abstract :

<p>&nbsp;<b><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%;font-family:&#10;&quot;Times New Roman&quot;,serif;mso-fareast-font-family:PMingLiU;mso-ansi-language:&#10;EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">With the development of products such as Computer and Communication and Consumer Electronics, more and more users use these products to surf the Internet. When users continue to accumulate the experience of using cloud services, the traditional way to assess the quality of experience of users has been unable to fully show the user‘s feelings and satisfaction. At present, in industry or academic research, the Quality of Experience (QoE) is often used to measure user experience and satisfaction with Cloud Services, and QoE is used to evaluate these Cloud Services for users, whether it is really easy to use or meet the expectations of users. Based on the existing literature, this study sums up a more comprehensive definition of QoE factors to complement the deficiency of traditional QoS assessment factors in order to be closer to the user‘s feelings and satisfaction. </span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;&#10;line-height:115%;font-family:&quot;Times New Roman&quot;,serif;mso-fareast-font-family:&#10;&quot;Times New Roman&quot;;mso-ansi-language:EN-US;mso-fareast-language:EN-US;&#10;mso-bidi-language:AR-SA">The results of this study can provide academic, industry and national policy of three aspects of the contribution</span></b></p>