Volume : 6, Issue : 4, April - 2017

Use bibliometrics to discuss service quality references and future prospects

Guo Shin Huang

Abstract :

<p>&nbsp;<b><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%;font-family:&#10;&quot;Times New Roman&quot;,serif;mso-fareast-font-family:PMingLiU;mso-fareast-theme-font:&#10;minor-fareast;mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:&#10;AR-SA">Use bibliometrics to find the direction of the overall quality of service literature, and then find the quality of service literature and reference literature to find a viable development link. In this study, a total of 6778 quality of service literature was obtained from the Scientific Core Collection Network (WoS). The results show that the quality of service literature is mainly based on scale or exploratory. In recent years, behavior, perception, loyalty, satisfaction and trust behavior patterns</span></b></p>