Volume : 6, Issue : 5, May - 2017

Patient�s Satisfaction with occupational therapy services at King Abdulaziz Medical City -Riyadh

Ali Abdullah Alsubaie, Rayan Tariq Mujahid, Mohsen Ayed Albaqami, Saleh Al Oraibi

Abstract :

<p>&nbsp;<b style="text-indent: 0.5in;"><span style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;,serif">Background</span></b><span style="text-indent: 0.5in; font-size: 12pt; font-family: &quot;Times New Roman&quot;, serif;">: Patients&rsquo; satisfaction is defined as the level of similarity between patients&rsquo; expectations and their perceptions concerning care received. That is important sign for the quality of services. Also, it&rsquo;s part of an evaluation system to ensure that good health practices provided for patients. The aim of this study is to look at patient&rsquo;s satisfaction with occupational therapy services at King Abdul Aziz Medical City - National Guard health affairs -Riyadh. <b>Methodology</b> Data have been collected from Occupational Therapy department at King Abdul-Aziz Medical City/ National Guard Health Affairs- Riyadh. The study participants were 187 patients including both in and outpatient with various ages and genders. In this study, Cross-sectional design have been used, and consecutive sampling by using data collection form. the variables categorized into four main groups; satisfaction related to staff and communication, satisfaction related to appointment and visit, satisfaction related to clinical setting, and satisfaction related to OT intervention. The descriptive analysis has been used to analyze the results. <b>Results</b> In this study response rate is about (65%). The majority of participants were male and most of them were between 18-35 years old (57.8%), secondary education level (47.1%), and the Saudi citizens were about 117 (95. 9%). The participants who were married about (71.1%). In general, all age groups were not satisfied with appointment and visits, but the most less satisfaction group were between (65-80) while they highly satisfied with staff and communication questions. With satisfaction rates female showing that they satisfied less than male. <b>Conclusion </b>In conclusion, the study showed that patients are satisfied with staff and communication, department services, intervention and facility aspects. But with the older participant who is above 65, they less satisfied with appointment and visits.</span></p> <p class="MsoNormal" style="text-indent:.5in;line-height:normal"><span style="font-size:12.0pt;font-family:&quot;Times New Roman&quot;,serif"><o:p></o:p></span></p>