Volume : 6, Issue : 6, June - 2017

A Study on the satisfaction level of customers in Government and Private hospitals in Gulbarga District

Dr. A. P. Hosamani, Mr. Chandrakanth B. Jewargi

Abstract :

The prime objective of any servicing organization like hospitals is the creation of felling of satisfaction among its customers. In hospitals patients are enumerated as the customers. The concept of patients’ satisfaction is converted into patients’ delight in the present healthcare industry which means patient should not only be cured during his stay in hospital but also should be delighted with the quality of services provided to him by the hospital and its staff members. It is an old saying that customers are the real evaluator of any organization. Evaluation of any organization may be judged through the perception of its customers. The effects of attitude of hospitals’ administrator and organizational environment over satisfaction level of patients in a scientific manner. Here the researcher made an effort to present a comparative study of level of patients’ satisfaction in government and private sector hospitals in Gulbarga district with a belief that the results of the study would represent the true status of patients’ satisfaction level in government and private sector hospitals of the state. For the purpose of analyzing patients’ satisfaction, researcher personally interviewed 200 patients (100 each from the both categories of hospitals) admitted in the government and private sector hospitals of district Gulbarga. <o:p></o:p>

Keywords :

Service Health satisfaction Private Government Patient.

Article:

Download PDF Journal DOI : 10.15373/2249555X

Cite This Article:

Dr. A. P. Hosamani, Mr. Chandrakanth B. Jewargi, A Study on the satisfaction level of customers in Government and Private hospitals in Gulbarga District, GLOBAL JOURNAL FOR RESEARCH ANALYSIS : VOLUME-6 | ISSUE‾6 | JUNE-2017