Volume : 6, Issue : 6, June - 2017
Analysis of Demographic Differences and Stesses Among BPO Employees
Dr. Sonal Pathak
Abstract :
<p> <i style="text-align: justify; font-size: 12px;"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">The rationale of the present study is to analyze the demographic profile of the employees in the BPO industry and to study each gender. With the identification of differences in responses for each gender, the author has based this study on key predictor i.e. Multiple of (gender based) demographic variables. Briefly, this paper determined parameter such as-</span></i><i style="text-align: justify; font-size: 12px;"><span style="font-size:10.0pt;font-family:"Times New Roman",serif; mso-bidi-font-family:font312"> differences between jobs performed by males and females, differences between stress responses of males and females, effectiveness of employee assistance program for BPO employees of each gender.</span></i><i style="text-align: justify; font-size: 12px;"><span style="font-size:10.0pt;font-family: "Times New Roman",serif"> </span></i><i style="text-align: justify; font-size: 12px;"><span style="font-size:10.0pt;font-family:"Times New Roman",serif;mso-fareast-font-family: Calii">In this paper, analysis of data is done in two parts – descriptive statistics and interferential statistics. In the descriptive part, the demography of statistical sample is examined and the results have been shown in percentage analyses, frequency tables. </span></i><i style="text-align: justify; font-size: 12px;"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">Analytical details about demographic such as gender, age, annual income, education, level in management and perceived effectiveness of employee assistance programs for males and females BPO’s employees are explained in this paper. It has also been concluded that all existing employee assistance programs are not perceived equally effective by both males and female employees.</span></i></p> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;text-align: justify;line-height:normal"><i><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></i></p>
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Download PDF Journal DOI : 10.15373/2249555XCite This Article:
Dr. Sonal Pathak, Analysis of Demographic Differences and Stesses Among BPO Employees, GLOBAL JOURNAL FOR RESEARCH ANALYSIS : VOLUME-6 | ISSUE‾6 | JUNE-2017