Volume : 8, Issue : 3, March - 2019

EFFECT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON JOB PERFORMANCE OF EMPLOYEES IN LUXURY HOTELS IN COCHIN

Mr. T. P. Mathew, Dr. R. Kannan

Abstract :

The hotel industry is highly labour intensive in nature and this creates practices of human resource management highly significant and it compels to develop efficient plans and practices for management of human resources to meet its business objectives. Recruitment and selection, compensation, training and development, teamwork and performance appraisal are main human resource management practices adopted in luxury hotels. Significant difference is there among socio-economic profile of employees and their perception towards human resource management practices in luxury hotels. Performance appraisal, compensation, teamwork, training and development and recruitment and selection are positively and significantly effecting job performance of employees in luxury hotels. To enhance human resource management practices, luxury hotels should fill vacancies without delay and they must give enough salary to their employees and they should provide compensation as employees expected. Luxury hotels must arrange sufficient number of trainings to their employees and they should give trainings in all departments for their employees. Besides, improving performance appraisal, increasing compensation, building teamwork, intensifying training and development and recruitment and selection can increase job performance among employees in luxury hotels in Cochin.