Volume : 7, Issue : 2, February - 2018

Challenges faced by the Uber Drivers and Consumers Satisfaction in Pune City

Prof. Samita Mahapatra, Priyanka Telukoti

Abstract :

<p>&nbsp;</p> <p class="MsoNormal" style="text-align:justify"><span style="font-size:12.0pt;&#10;line-height:107%;font-family:&quot;Times New Roman&quot;,&quot;serif&quot;">Uber is the best example of sharing economy. Technology has enables taxi services to be easient way for hassel-free experience. Uber has redefined the taxi industry. Uber in a very short span has gained recognition across geographies. The taxi service is well known for its sophisticated services and affordable prices for rides. This study focuses on the challenges the Uber drivers face providing their services to the consumers and the satisfaction derived by the consumers after the ride. The tool used for analysis is descriptive statistics &ndash;mean, medium, mode and standard deviation. It was found that <o:p></o:p></span></p>