Volume : 8, Issue : 4, April - 2019

Future Prospects of Postal Services in Digital age in India

Kavleen Kaur Khanooja, Shakti Prathabhan

Abstract :

The aim of this study is to provide an overview of the current technological developments in the postal market and assess the potential future impact of various technologies and innovations in the market, and on consumers in particular. It also considers the issues that might arise for consumer protection authorities and possible actions to be taken. This study is conducted for the partial fulfillment of the PhD degree, using mix of desk research, expert interview and own analysis. The findings are based on literature review, expert interview and validated during interviews with postmaster, postman and customers