Volume : 6, Issue : 5, May - 2017

A STUDY ON PERCEPTION OF CUSTOMERS TOWARDS THE PERFORMANCES OF LENDING PROCEDURES OF BANKS DUE TO MERGER AND ACQUISITION

Manish Phalke, Dr. Avinash Desai

Abstract :

<p>&nbsp;<span style="text-align: justify; font-size: 12pt; line-height: 150%; font-family: &quot;Times New Roman&quot;, serif;">Due to deregulation in the financial market, liberalization and economic reforms there seems a tremendous change in banking industry. Thus, it became necessary to find the significant changes taken place in baking lending procedures before and after the adoption of merger. The present study is descriptive in nature based on primary as well as secondary data. The data was collected by developing structured questionnaires, which were administered to </span><span style="text-align: justify; font-size: 12pt; line-height: 150%; font-family: &quot;Times New Roman&quot;, serif;">200 customers of merged banks of Indore and Dewas. Paired t-test was used for data analysis.</span><span style="text-align: justify; font-size: 12pt; line-height: 150%; font-family: &quot;Times New Roman&quot;, serif;"> The purpose of the study is to examine the differences of lending processes of banks. Based on the objective of the study two null hypotheses were formulated. It was concluded that null hypotheses were rejected.</span></p> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;text-align:&#10;justify;line-height:150%;mso-layout-grid-align:none;text-autospace:none"><span style="font-size:12.0pt;&#10;line-height:150%;font-family:&quot;Times New Roman&quot;,serif"><o:p></o:p></span></p>