Volume : 8, Issue : 3, March - 2019

Impact of Information Technology on Public administration

S. Prabhu

Abstract :

IT revolution is much greater significant than 19th century industrial revolution because this has opened up a new path of possibilities for socio-economic and administrative transformation in both developed and developing countries in the world. The classical system of administration and governance which emphasis on division of work, rule orientation and bureaucratic hierarchy. The New Public Management paradigm shift emerged seems to have born out of the frustration of common citizens of a country in order to operationalize good governance practices in the field of public administration in 1990s.The New Public Management approach emphasize decentralization, disaggregation and downsizing to electronic delivery of public services to cure the evils of misgovernance and make administration citizen oriented. In this context the information and communication technology has emerged as a tool to design public services from citizen point of view and to deliver them electronically. IT enabled administration makes competitive environment, financial gains, better delivery of public services with authenticity, accountability and transparency in public administration and its governance would act act as instrument of transforming public administration into a participative culture and taking citizens as partners in modern governance system. All the above it is necessary to train up the public personnel to carry out the job in technology driven governance and create E-literacy of the citizens.