Volume : 6, Issue : 5, May - 2017

UNDERSTANDING THE INFLUENCE OF INFORMATION TECHNOLOGY TO ADMINISTRATIVE - ORGANISATIONAL - DEVELOPMENT: EASY FLOW OF SUPPLY CHAIN MANAGEMENT - CUSTOMER SATISFACTION

Eliot Messiah, Prof. Jin Mei

Abstract :

<p>&nbsp;<span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">The advancement of technology has made an impact on business </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">organisations</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">. The </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">lifeblood</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> of every </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">organisation</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> is its communication skills. </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">Excellent</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> communication </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">gives</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> the right information not only from the manager to the employee but </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">throughout</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> to the final user &ndash; the customer. The paper studies </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">the effect information technology has </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">on the </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">organisational</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> operations &ndash; the </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">organisational</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> culture.</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">&nbsp; </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">Future, </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">excellent</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> communication, </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">automatic</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> processes, and work </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">remotely are </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">some advantages. Flat </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">organisational</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> structure, functional </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">organisational</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> structure and product </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">organisational</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> structure are some structures that </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">organisations</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> operate within. The study argues the point that information technology has an influence </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">on</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> the operations of </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">an organisation</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">. Customer loyalty, profit </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">maximisation</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">, and good relationship, among </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">others,</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> are some advantages effective </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">organisational</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;"> communication could have on an </span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">organisation</span><span style="font-family: &quot;Times New Roman&quot;, serif; font-size: 12pt; text-align: justify;">.&nbsp;</span></p> <p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;text-align:&#10;justify;text-justify:inter-ideograph;line-height:200%"><span style="font-size:&#10;12.0pt;line-height:200%;font-family:&quot;Times New Roman&quot;,serif"><o:p></o:p></span></p>