Employees Perception Towards Training on E-Banking Services - An Empirical Study


Abstract :

Learning happens all the time whether or not we are fully aware of it. Giving training to the employee at right time
and right manner is the responsibility of the banking industry. In the current transformation era, contours of banking
services dynamically altering the face of banking services and the banks are stepping towards eamp;amp;amp;ndash;banking from tradition
banking. The present study focuses on perception of bank employees towards eamp;amp;amp;ndash;banking service in Kanniyakumari district. Questionnaire
was used to collect data. Stratified random sampling method was adopted and 160 employees of public and private banks in Kanniyakumari
district were selected on random basis. Training provide several benefits to the banks like increased efficiency of employees, reduced supervision,
less amount of wastage etc, The impact of training of the bank employees has been analysed with the help of factor analysis and found that
the important factor that impact the training for employees is amp;amp;amp;lsquo;Confidenceamp;amp;amp;rsquo;. The study concludes that a separate body should be allocated to
continuously assess the technological and social changes to inherit the same in the aspect of training.

Keywords :

  Training, Bank Employees, E–Banking Services.



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